> For the complete documentation index, see [llms.txt](https://modai-2.gitbook.io/modai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://modai-2.gitbook.io/modai/ticket-behaviour-and-settings.md).

# Ticket Behaviour & Settings

In this section, we'll talk about how tickets behave, who can open tickets, how channels work and more.